All orders are automatically processed on our end and sent for shipment as soon as they are placed. Unfortunately, during this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. Therefore, we strictly adhere to the following cancellation policy:
- If you cancel your order at least one day before it has been shipped, your order will be canceled free of charge. Even if you are charged, we will refund the full price and shipping cost, if applicable.
- If you cancel your order after it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.
- Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation, and other applicable fees.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We stand behind the quality of our products and want to make sure our customers are completely satisfied. We are confident that you will love our product.
We recognize, however, that a product may not always meet your expectations. In the unusual event that this occurs, please consider the following rules for returning a product:
- Under the standard policy, you have 60 calendar days to inspect and decide whether you want to return it from the date you received it
- You have to show, via photos or video, there is, in fact, a defect or nonconformity with our product to support your rejection
- Items must be unopened and in original condition
- Items must be unopen or unused, with tags
- Prove the receipt or proof of purchase
- Original shipping charges are non-refundable
1. Refund requests will expire 60 days after you receive it. It is not possible to process a request for a refund for items that have expired this 60-day window.
2. The customer is responsible for the return shipping fee on these items.
How do I return an item?
To start a return, you can contact us at firstname.lastname@example.org. They will reply you within 2 business day. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How long does it take to get a refund?
We will notify you within 2 business day once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method about 3-10 working day.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return questions at:
Address: PEPLIFE LLC, 20 Clearmeadow LN Woodbury New York 11797, USA